Last updated: July 2026
This policy explains when a client is eligible for a refund on a project ordered through EazyCreatives (operated by EazyCreatives LLC), how to request one, and how refunds are processed. It applies to clients worldwide and alongside our Terms of Service, which govern the scope and delivery of every project.
Most concerns about a delivered project are resolved through revision, not a refund. Revisions within the scope confirmed at the start of the project are included at no extra cost. If a delivered draft doesn't match your brief, tell us specifically what's missing or off, and we'll revise it before any refund is considered.
You may be eligible for a full or partial refund if:
Partial refunds reflect the portion of work not delivered or not usable; work already completed and delivered in line with the brief is not refunded once accepted.
Refunds aren't offered for a simple change of mind after work has been delivered as briefed, for delays caused by the client's own late feedback or missing materials, or for scope changes requested after work has already started; those are quoted and handled as a project change instead.
Contact us through your dashboard or our contact page with your order number and a clear description of the issue. If your project already went through a revision request and the concern remains, let us know and we'll review the full order history before deciding.
Approved refunds are issued to the original payment method, or as wallet credit if you prefer and paid by wallet balance, within 5 to 10 business days of approval. Processing time beyond that point depends on your bank or card provider, and can take longer for international cards or bank accounts outside the United States.
All prices and refunds are processed in US dollars. If you paid from a bank account or card in another currency, whether in Canada, the UK, the EU, or elsewhere, the amount you receive back may differ slightly from what you originally paid due to exchange rate movement or your bank's own conversion fees; we don't control or profit from that difference.
If you have a concern about a charge, please contact us first so we can resolve it directly; most issues are settled faster this way than through your card issuer. Filing a chargeback with your bank or card network without first giving us a chance to help, when the charge was legitimate and no refund was actually due, may result in your account being suspended while the dispute is investigated.
Funds added to your EazyCreatives wallet remain available for future projects and don't expire. Unused wallet balance can be refunded on request, minus any portion already applied to a completed project.
Questions about this policy or an existing order? Get in touch.